House of Rehua: Frequently Asked Questions

 

Buying & Intent Questions (Product Details)

  1. What materials are used to make House of Rehua products? Natural New Zealand botanicals like kawakawa and kumarahou.
  2. Where are House of Rehua items made and sourced? Sourced and Made in the Far North New Zealand by our team.
  3. Are your products ethically and sustainably produced? Yes, all our botanical ingredients are harvested sustainably and ethically.  
  4. How do I know which size, fit, or variation is right for me? We offer some items in personal carry size or Family size. please refer to the description. 
  5. Does House of Rehua offer custom orders or personalized items? Yes, personalized your order for special occasions or if you are wanting something extra special contact us through our contact us page. 
  6. How often do you restock sold-out items? As fast as we can, We try to have all items available for our customers. 
  7. Will the color and appearance of the item match exactly what I see online?

    Product may vary slightly in colour and fragrance due to batch differences.

Transactional & Trust Questions (Orders, Shipping, & Returns)

  1. What is the official House of Rehua return and exchange policy? We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 
  2. How long does it take to process and ship an order? We ship orders daily, monday to friday.
  3. Do you ship internationally, and what are the shipping rates? Yes, we Ship to australia, starting at $28.50 Shipping.
  4. Will I need to pay customs duties or import taxes on international orders? No, We take care of that.
  5. What payment methods does houseofrehua.com accept? Visa, Marstercard, American Express, Union Pay, Apple Pay, Google Pay, Afterpay, and Shop Pay.
  6. Is my payment information and personal data secure on your website? Yes, our store is PCI DSS compliant, keeping our customers details secure.
  7. Can I change or cancel my order after it has been placed? Yes, please make contact with us through our contact us page.

Post-Purchase & Care Questions (Support & Maintenance)

  1. How do I store, and care for my House of Rehua items to ensure they last? Keep your products in a dry place out of direct sunlight.
  2. How can I track the shipping status of my order? We will email you your tracking number after the order is fulfilled.
  3. What should I do if my order arrives damaged or defective? Contact us through our contact us page and we will send you a replacement.
  4. What do I do if my package is marked as delivered, but I have not received it? Contact us through our contact us page and we will lodge an investigation with the courier.
  5. Do House of Rehua products come with a guarantee? Yes, if our products are not to your liking please contact us so we can discuss options.
  6. How can I contact House of Rehua customer service for further assistance? Through Our Contact Us page on the website. 

Common Asked Questions

What is Rongoā Māori skincare? Rongoā Māori skincare is a traditional indigenous healing system that utilizes native New Zealand botanicals. At House of Rehua, we blend this ancient wisdom with modern clean beauty standards to create holistic, natural skincare that nurtures, heals, and protects your skin naturally.

What are the skincare benefits of Kawakawa? Kawakawa is a powerful New Zealand native plant renowned for its exceptional anti-inflammatory and antimicrobial properties. It is highly effective at soothing sensitive skin, calming redness, and aiding in the natural healing of inflammatory conditions like eczema, dermatitis, and acne.

How does Kūmarahou cleanse and soothe irritated skin? Often referred to as nature's soap, Kūmarahou is a traditional New Zealand botanical prized for its gentle cleansing and deeply soothing properties. It is naturally rich in saponins, allowing it to purify the skin without stripping away natural oils, making it incredibly beneficial for calming eczema, psoriasis, and skin flare-ups.

How does Sweet Almond Oil enhance the botanical formula? We utilize pure Sweet Almond Oil as a deeply nourishing base because it is exceptionally rich in Vitamin E, essential fatty acids, and antioxidants. It is a lightweight, non-comedogenic oil that absorbs easily, locking in deep hydration and delivering the active healing properties of our native botanicals directly into the skin.

Why choose New Zealand natural skincare over standard beauty products? New Zealand natural skincare features resilient native botanicals grown in isolated ecosystems, resulting in highly potent, bioactive ingredients. Unlike standard synthetic cosmetics, our clean beauty formulas deliver pure, plant-based nutrition that works in perfect harmony with your skin's natural barrier.

Is botanical Rongoā skincare safe for sensitive skin? Yes, authentic Rongoā Māori botanical skincare is exceptionally safe and beneficial for sensitive skin. Because House of Rehua uses pure, naturally harvested botanicals alongside gentle bases like Sweet Almond Oil—without harsh artificial fragrances or synthetic chemicals—our products heal and hydrate delicate skin without causing irritation.

Can natural New Zealand botanicals help with acne and breakouts? Absolutely. Our natural skincare blends feature native botanicals like Kawakawa and Tarata, which possess strong natural antimicrobial and purifying properties. These plant extracts help to gently clear acne-causing bacteria, reduce redness, and balance oil production without the harsh, drying effects of chemical acne treatments.

Are House of Rehua products sustainable and cruelty-free? Yes, all House of Rehua skincare products are strictly cruelty-free, highly sustainable, and ethically crafted. We honor traditional harvesting protocols (tikanga) to ensure the ongoing regeneration of New Zealand's native forests, offering clean beauty that deeply respects both the environment and indigenous traditions.

 

 

More frequently asked questions

Some questions and answers are automatically generated.

What does this store specialize in?
House of Rehua specializes in Rongoā Māori—traditional Māori plant medicine—handcrafted from sustainably harvested native New Zealand botanicals. The store focuses on natural wellness products including body oils, face oils, healing balms, tinctures, and complementary items, all made with strict adherence to Tikanga Māori since 2018.
What materials and ingredients does the store use across its products?
Products are made from native New Zealand botanicals such as Kawakawa, Kūmarahou, Tūpākihi, Pukatea, and other traditional plants. Common base ingredients include Sweet Almond Oil, Olive Squalane, Jojoba, Rosehip, and Argan oils. Tinctures are crafted with 100% organic alcohol. Essential oils like Lavender, Frankincense, Ylang Ylang, and Eucalyptus are included in many formulations. All ingredients are sustainably sourced.
Are the products natural and free from synthetic additives?
Yes. Products are formulated with 100% natural ingredients and are free from synthetic fragrances, parabens, harsh chemicals, and synthetic PVC or TPE. The store emphasizes pure, plant-based formulations without synthetic fillers or additives.
What are the main product categories available?
The store offers body oils, face oils, healing balms, tinctures for internal use, cleansing sprays, anoint oils, bath salts, and complementary wellness items. Products are available in individual sizes and curated sets or bundles that combine related items at a discount.
Are sets and bundles available, and what do they offer?
Yes. The store offers multiple curated bundles that combine related products, such as oil duos, pain relief trios, wellness trios, and complete collections. These sets typically save $10 compared to purchasing items individually and are designed as integrated rituals or complete home apothecary solutions.
Who are these products designed for?
Products serve multiple audiences: those with dry, sensitive, or irritated skin (including eczema and dermatitis); people managing chronic pain or joint stiffness; women navigating hormonal transitions like PMS and menopause; those seeking respiratory and immune support; individuals interested in stress relief and better sleep; massage practitioners and healthcare professionals; and families seeking natural first-aid and wellness solutions.
Are products suitable for sensitive skin?
Many products are specifically formulated for sensitive skin. Kawakawa, a core ingredient, is noted for its anti-inflammatory properties and is suitable for those with eczema, dermatitis, and other skin sensitivities. Products are made without harsh chemicals and are designed to be gentle while remaining effective.
What makes these products different from mainstream wellness brands?
Products are rooted in Tikanga Māori—traditional Māori cultural practices—and honor the mauri (life force) of native plants from harvest through to use. They are handcrafted in Aotearoa (New Zealand) since 2018 by a whānau-owned business, using sustainably sourced native botanicals rather than mass-produced or standardized formulations. Each product reflects the natural cycle of the plants and the land.
Can products be used for both daily skincare and targeted relief?
Yes. Many products are designed as versatile multi-purpose items. For example, body oils and balms can be used daily for general skin hydration or targeted to specific areas of discomfort. Tinctures can be taken orally for systemic support or applied topically for localized relief. This versatility allows customers to integrate products into daily rituals or use them for specific wellness needs.
Are products suitable for the whole family?
Many products are described as safe for the whole household, including children. However, some tinctures carry a safety note to avoid during pregnancy. The store emphasizes family-friendly formulations with gentle, nourishing bases that are suitable for sensitive skin across age groups.